Return & Warranty Policy

1. Return & Exchange Policy

1.1 Can I Return My Order?

We accept returns only in the following cases:

• ✅ The furniture has a manufacturing defect or was damaged upon delivery.
• ✅ The delivered item is significantly different from what was ordered.

1.2 Non-Returnable Items

We do not accept returns in the following cases:

• ❌ Custom-made furniture (as per customer’s request) cannot be returned.
• ❌ Minor color or texture variations (since natural wood products may have slight differences).
• ❌ Change of mind after order placement.

1.3 How to Request a Return?

If you believe your item is eligible for a return, follow these steps:

• 📌 Report the issue within 3 days of receiving the furniture.
• 📌 Contact us via WhatsApp or phone and provide clear images of the defect or damage.
• 📌 Our team will inspect the issue and offer a replacement or repair if eligible.

2. Warranty Policy

2.1 Warranty Coverage

We provide a 1-year warranty on select furniture items. The warranty covers:

• ✅ Manufacturing defects (wood cracking, improper assembly, structural issues).
• ✅ Material defects (only if it affects the durability of the product).

2.2 What is Not Covered Under Warranty?

• ❌ Normal wear & tear, including scratches, dents, or stains caused by use.
• ❌ Damage due to water, fire, or improper handling.
• ❌ Furniture placed in direct sunlight or extreme weather conditions.
• ❌ Damage caused during self-assembly or improper shifting.

2.3 How to Claim Warranty?

• 📌 Contact us via WhatsApp or phone with details of the issue.
• 📌 Provide clear images or videos of the defect.
• 📌 Our team will inspect and decide if the issue is covered under warranty.

📌 If covered, we will offer free repair or replacement (depending on the issue).

3. Repairs & After-Sales Service

At Bismillah Furniture, we also offer paid repair services for non-warranty issues. If your furniture requires maintenance, contact us for a repair quote.